Training Proposal

Timing:
Negotiable (seminar or course available)

Special features:
Course level and content will be adapted to the particular level and needs of the participants registered.

Language Level:
Variable. Homogenic groups only.

Course Outline

Telephoning I - Making Contact:

• Preparing the call
• Opening and closing
• Receiving calls and message taking

Telephoning II - Handling Information :

• Exchanging and responding to information
• Returning missed calls/messages
• Making arrangements and appointments

Telephoning III – Handling Situations:

• Making enquiries
• Complaining
• Communication difficulties
  
  All levels include exercises to improve listening skills and pronunciation and cross cultural tips.